Refund policy

RETURNS & REFUNDS

We offer a 30-day money-back guarantee on all products. If you're not satisfied, you may request a refund within 30 days of delivery. Please review the conditions below before submitting a request.

This policy applies to all products, including sets and sale items, and to both first-time and repeat purchases.

📦 If You Ordered 1 Box

Full refund - no return required, regardless of reason.
To request your refund, email us at support@lactomedi.com.

📦 If You Ordered 2 Boxes or More

Please check which case applies to you below.

CASE 1. All boxes unopened → Full refund

Return all boxes and you'll receive a full refund once we receive and inspect them.

1. Submit your return request through our return portal:
https://lactomedi.loopreturns.com/#/

2. Follow the return instructions provided and send your package to the address below.

📍 United States return address
CGETC - REMOVAL (C/O 2359 INC)
18400 San Jose Ave.
City of Industry, CA 91748, United States
Phone: (626) 600-4890

Since this type of return isn't due to a brand or shipping error, return shipping costs are the customer's responsibility. Once the returned items are received and inspected, we'll process the refund for the product amount only, excluding shipping fees.

CASE 2. Some boxes already opened → Partial refund

All unopened boxes must be returned. Your refund will be calculated based on the returned quantity, with the value of any opened boxes deducted from your total.
To start this request, email us at support@lactomedi.com.

If the Issue Was Our Fault

If you received a wrong, damaged, or defective item, you'll receive a full refund with no deductions, regardless of whether any boxes were opened. Any unopened boxes still need to be returned, and we'll cover the return shipping cost with a prepaid label.
To start this request, email us at support@lactomedi.com.

Refund Amount & Return Shipping

● Refunds apply to the product amount paid only, excluding shipping.

● If you received free shipping on an order over $100 and return the items, the original shipping cost will be deducted from your refund.

● Shipping fees are non-refundable unless the return is due to a brand error, such as a wrong or damaged item.

Sale & Set Items

● Sale items are refundable based on the amount paid, not the original price.

● For set products, refunds are calculated by applying the discount only to the item(s) returned.

● The same 1-box refund-only policy applies.

Important Notes

● If your order arrived damaged, incorrect, or with missing items, contact our team within 7 days of delivery with your order number and photos.

● Orders with incorrect or incomplete shipping addresses aren't eligible for reshipment or refund. Any shipment issues resulting from such errors are the customer's responsibility.

● If your order is delayed by over 1 month or lost before delivery, we'll issue a full refund including shipping.

● We reserve the right to decline repeated refund requests or excessive returns.

To begin a return or refund request, contact us at support@lactomedi.com.