Refund policy

RETURNS & REFUNDS

We offer a 30-day money-back guarantee on all products. If you're not satisfied, you may request a refund within 30 days of the shipping date. Please review the conditions below before submitting a request.


30-Day Money-Back Guarantee

This policy applies to all products, including sets and sale items.


If You Ordered 1 Box

  • Refund is available regardless of reason—no return required.
  • Applies to your first purchase only.
  • Even if you used the product for less than 2 weeks, you're still eligible for a refund. (However, we encourage you to try it for the full 2 weeks for best results.)


If You Ordered 2 Boxes or More

To qualify for a refund:

  • All unused boxes must be returned in their original condition and packaging. 
  • Only 1 used box is eligible for a refund without return, even if multiple boxes were ordered. 
  • Refunds for additional boxes will be issued after the unused items are received and inspected at our return center.
  • Return shipping costs are the customer's responsibility unless the return is due to a brand error (e.g., wrong or damaged items).


Refund Amount & Return Shipping

  • Refunds apply to the product amount paid only (excluding shipping).
  • If you received free shipping on an order over $100 and return the items, the original shipping cost will be deducted from your refund.
  • Shipping fees are non-refundable unless due to a brand error (e.g. wrong item sent).


Sale & Set Items

  • Sale items are refundable based on the amount paid, not the original price.
  • For set products, refunds are calculated by applying the discount only to the item(s) returned.
  • The same 1-box return-free policy applies.


Return Address (for approved returns only)

CGETC – REMOVAL (C/O 2359 INC)
18400 San Jose Ave.
City of Industry, CA 91748, United States
Phone: (626) 600-4890
Email: tim.hwang@cgetc.com

Note: Returns sent without prior approval may not be accepted.


Important Notes

  • If your order was damaged, incorrect, or missing items, please contact our team within 7 days of delivery with your order number and photos.
  • Orders with incorrect or incomplete shipping addresses are not eligible for reshipment or refund. Any shipment issues arising from such errors are considered the sole responsibility of the customer.
  • If your order is delayed by over 1 month or lost before delivery, we will offer a full refund including shipping.
  • We reserve the right to decline repeated refund requests or excessive returns.


To begin a return or refund request, contact us at support@lactomedi.com.

We’re here to help.