Privacy policy

Privacy Policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website (the “Site”).


What We Collect


1. Device Information (Automatically Collected)


When you visit our Site, we collect certain information automatically, such as:

  • Your web browser, IP address, and time zone
  • Cookies installed on your device
  • Pages you view, links you click, and how you interact with the Site
  • Referring websites or search terms


We collect this using:

  • Cookies – Small data files saved to your device. Learn more or opt out: www.allaboutcookies.org
  • Log files – Track your activity on the Site (IP, browser type, ISP, etc.)
  • Web beacons, tags, and pixels – Used to monitor browsing behavior

 


2. Order Information


When you make or attempt a purchase, we collect:

  • Name, billing and shipping address
  • Payment details (credit card, PayPal, etc.)
  • Email address and phone number


Together, we refer to these as “Personal Information.”


How We Use Your Information


We use your Order Information to:

  • Process and ship your order
  • Send confirmations and receipts
  • Communicate with you
  • Prevent fraud or suspicious activity
  • Send product updates or marketing (only if you opt-in)


We use Device Information to:

  • Improve our website experience
  • Monitor site performance and detect potential fraud
  • Analyze marketing performance


SMS Communications and Abandoned Cart Notifications

If you opt in to receive SMS messages from us, we may use cookies or other tracking technologies to determine when you have left items in your shopping cart without completing a purchase. This helps us send you a reminder text message about your cart or relevant updates.


You can opt out of SMS messages at any time by replying STOP or contacting us at support@lactomedi.com.

Added clarification on SMS data sharing:

We do not sell, rent, or share your SMS opt-in data or consent status with any third parties for their marketing purposes. Your SMS consent is used solely for sending transactional or marketing text messages from our brand, based on your preferences.


Sharing Your Information

We may share your information with third-party services that help us run our business. 
For example:


We may also share your info to comply with legal obligations or protect our rights.


Targeted Advertising

We use your data to show you personalized ads. To learn more, visit the Network Advertising Initiative.


To opt out:


Location Tracking

We do not collect or use precise location data. We may infer your general location (for example, city or country) based on your IP address to help display the correct currency, shipping options, or localized content.


Do Not Track

Our website does not change its data collection behavior in response to "Do Not Track" signals from your browser.


Your Rights (EU Residents)

If you’re located in Europe, you have the right to:

  • Access the personal data we hold about you
  • Request corrections, updates, or deletion of your data


We process your data to fulfill contracts (e.g., completing your purchase) or for our business interests. Your data may be transferred outside Europe, including to the U.S. and Canada.


Data Retention

We keep your Order Information unless you ask us to delete it.


Minors

Our website is not intended for children under 13 years old.


Policy Updates

We may update this policy occasionally to reflect changes in our practices or legal requirements.


Contact Us

Have questions or concerns about your data?
Email us anytime at support@lactomedi.com.

We’re here to help.